Shipping Information

At Runnya, we are excited to offer FREE shipping on all orders!

Please allow 1–3 business days for your order to be processed and dispatched after it has been placed. An order is marked as dispatched once it has been handed over to our shipping partner and is on its way to your address. During busy periods or holidays, processing times may extend to 7 business days.

The estimated delivery time depends on how long it takes for the package to reach your location once it has been dispatched. These times can vary based on where you live. Below are the estimated delivery times by region:

• United States: 5–10 business days
• Canada: 7–14 business days
• United Kingdom: 7–14 business days
• Australia: 10–20 business days
• Rest of the World: 15–30 business days

Please keep in mind that during peak periods or holidays, shipping carriers might face delays in transit, which can affect delivery times. If your order is being shipped internationally, there could be additional customs delays, which may extend the total shipping duration.

Customers are responsible for ensuring that shipping information is accurate and complete at the time of checkout. Incorrect or incomplete details may result in processing delays or order cancellations. If any address issues are automatically detected, our support team will send an email to verify your shipping details within 3 business days of placing the order. If no response is received within this time frame, we reserve the right to cancel the order.

If you notice any mistakes in your shipping details, please email us at contact@runnya.com within 24 hours of placing your order. We will do our best to make the necessary changes, but we cannot guarantee that adjustments can be made after this time.

Delayed Delivery

At RUNNYA, we recognize how crucial it is for you to receive your order promptly, and we work to dispatch all orders as swiftly as we can. However, please be aware that sometimes delays may occur due to factors beyond our control.

For instance, our courier partners might face unexpected delays or challenges during shipment, such as extreme weather conditions or transportation disruptions. In such situations, we will coordinate with the courier to ensure your package is delivered as quickly as possible.

Additionally, unforeseen circumstances like product availability issues, address verification problems, or payment processing delays may affect the processing or shipment of your order. We will inform you at the earliest opportunity if any such issues arise that might cause a delay.

Please note that RUNNYA is not responsible for any delays in delivery caused by external factors beyond our control, and we cannot guarantee a specific delivery date. However, we will always strive to keep you informed about your order's status and assist you in resolving any issues that may arise.

Lost or Stolen Packages

We understand how frustrating it can be to experience a lost or stolen package during shipping. However, once the package is handed over to our courier partners, it is beyond our control. 

In case your package is lost or stolen, we recommend contacting the courier company directly to file a claim. Most couriers have a process for handling such claims and may require additional details from you. 

Please be aware that RUNNYA is not responsible for lost or stolen packages during the shipping process, and these situations are not covered by our refund policy. However, we will make every effort to help resolve the issue. Depending on the circumstances, if the package is not recovered or delivered, we may offer a replacement.

In some instances, the courier may be able to locate and deliver the package. If it cannot be found, we suggest filing a police report.

Shipping Policy Updates